QuickQ help centre

Start with WireGuard — it usually gives the best latency and throughput. If the network restricts UDP, such as a corporate or campus network, switch to IKEv2, which connects more reliably. Only fall back to OpenVPN over TCP when even UDP on port 443 is blocked.

Not materially. All three use publicly reviewed cryptographic primitives and the client implementation is unmodified, so key agreement and integrity checks follow the standard. See the protocol chapter.

No. Traffic is ciphertext between the client and the exit, and exits do not parse content. We do not store destination domains, DNS queries or connection timing either.

The client probes the tunnel continuously. If the handshake fails or the exit becomes unreachable it freezes the device's network access until the tunnel recovers or you turn acceleration off.

Only the client version, the protocol in use, handshake results, error codes and link-saving samples. No access records. You can open it yourself before sending it to support.

An email address and a password you choose. No phone number, identity documents or payment method. The basic tier works immediately after registration.

Two on Basic, six on Plus, and as many as you buy seats for on Business. The device list is live in the account centre and old devices can be released at any time.

The oldest signed-in device is disconnected automatically while the new one connects normally, and the account is never restricted. You can nominate which devices to keep.

Choose reset password on the sign-in page; the link stays valid for 30 minutes. If nothing arrives after 10 minutes, check your spam folder and allow-list [email protected].

Work through it in this order — most cases clear in the first two steps:

1. Confirm the local network loads ordinary websites;
2. Change the protocol from WireGuard to IKEv2;
3. Try a peering point with a higher link saving figure;
4. Check whether you are on a corporate or campus network that shapes UDP;
5. If so, change the port to 443 and retry.

If it still fails, export a report as described in the diagnostics chapter and open a ticket.

Cross-border links share egress with ordinary traffic at peak hours. QuickQ schedules per session, migrating only the affected connection when one exit congests rather than slowing the whole device.

Add the local NAS, printers, intranet systems and admin consoles to the direct list. Routing rules work by domain and by process, and the two can be mixed — see the routing chapter.

The client shows the round-trip time saved compared with a direct connection. Nearby peering points usually save over 150 ms, intercontinental ones fall between 60 and 120 ms, and anything under 40 ms is a sign to switch.

Voice is more sensitive to jitter than latency. If link saving is healthy but calls still break up, upstream bandwidth is usually saturated. Pin the call app to the low-latency channel and pause background syncs or large uploads.

Yes. The client negotiates IPv4 and IPv6 together, prefers IPv6 direct peering on dual-stack networks and enables IPv6 leak protection by default. See the dual-stack chapter.

Yes. On IPv6-only networks the client performs address translation automatically, with no manual tunnel or gateway configuration.

Account credentials stay on the device and traffic is encrypted end to end once connected, so other devices on the same network cannot read it. Leave disconnect protection on and sign out when you finish.

Yes. We publish packages and instructions for OpenWrt 22.03 and later. Configure once and every device in the household shares the accelerated route. See the router chapter.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Alipay and WeChat Pay, all through a PCI-DSS certified gateway.

You are not disconnected — speeds are capped at 30 Mbps until the allowance resets on the first of the month. The basic tier has no auto-renewal and never upgrades itself.

Within 21 days of buying Plus, open the subscription page in the account centre and choose request refund. No reason is required, and approved refunds return within 5 to 10 business days.

Your operating system and client version, your city and ISP, the protocol and peering point in use, when the problem started, and the exported diagnostic report.