Terms of service

1. The service

QuickQ provides network acceleration and an encrypted tunnel, aimed at reducing latency and jitter on cross-border paths and protecting traffic in transit. The service is delivered through platform clients, a command-line tool and router firmware.

We keep improving the service, but we do not promise that a particular node, protocol or feature stays unchanged indefinitely. Functional changes are announced in advance in the release notes.

2. Accounts and devices

• Registration requires a valid email address, and you are responsible for everything done under your account.
• An account is for you or for authorised members of your organisation and may not be resold, rented or publicly shared.
• Basic allows two simultaneous devices, Plus allows six, and Business is based on purchased seats.
• Exceeding the concurrency limit disconnects the oldest session rather than restricting the account.
• If you believe your account has been compromised, freeze it via contact and reset your password.

3. Plans and billing

• Plus is offered monthly and annually; prices follow the plans page.
• Plans renew automatically by default, and we email you five days before each charge.
• You can disable auto-renewal at any time in the account centre. Service continues to the end of the paid period and no cancellation fee applies.
• If prices change we give 30 days' notice by email and on the website. A change never affects a period you have already paid for.

4. Refund conditions

Within 21 days of your first Plus purchase, you may request a full refund if latency or stability does not meet expectations, with no reason required. Approved refunds return to the original payment method within 5 to 10 business days.

A full refund does not apply where:

• the account was terminated for breaching section 5;
• the same account has already received a full refund within the previous 12 months;
• more than 21 days have passed since the purchase.

5. Acceptable use

You must comply with the laws that apply to you and with these terms. The following are prohibited:

• sending spam, conducting network attacks, port scanning or any other abuse;
• distributing malware, unlawful content or material that infringes the rights of others;
• infringing intellectual property, privacy or other legitimate rights;
• stress-testing nodes or peering points, bulk scraping, or consuming excessive bandwidth through automation;
• reselling the service, reverse engineering the client, or attempting to circumvent technical or billing limits.

Where such behaviour is detected we may suspend or terminate the account, and in serious cases reserve the right to pursue legal remedies.

6. Availability

• We target at least 99.9% availability over any trailing 12 months, with actual performance published on the contact page.
• Planned maintenance is announced at least 48 hours in advance; emergency security maintenance is the exception.
• Plus and Business customers receive priority ticket handling, and Business is assigned a dedicated technical advisor.

7. Data and privacy

How we handle information is described in the privacy policy. In summary, the account system retains only your email, plan state and device count, and we do not store destination domains, transferred content or DNS queries.

8. Intellectual property

The QuickQ client and server software, interface designs and brand marks belong to QuickQ and its licensors. The protocols used in the client are open standards owned by their respective standards bodies. You receive a non-exclusive, non-transferable licence to use the client on authorised devices.

9. Liability

The service is provided "as is". To the maximum extent permitted by law, we are not liable for indirect losses, lost profits or lost data arising from use of, or inability to use, the service. Our aggregate liability will not exceed the subscription fees you actually paid in the 12 months preceding the claim.

You are responsible for judging and bearing any compliance risk involved in the content you access. QuickQ is a network acceleration and transit protection tool and does not authorise any unlawful use.

10. Changes and dispute resolution

If these terms change materially we update the "last updated" date at the top and notify registered users by email. Continuing to use the service once changes take effect means you accept them.

Disputes arising from these terms should first be addressed through good-faith negotiation; failing that, they are handled under the laws and courts of the jurisdiction where the operating entity is established.

• Legal and compliance: [email protected]
• Technical support: [email protected]
• Live support: contact page, open year round